Fix #1: Edit the Proctorio Google Chrome Extension Settings
If you have Google Chrome and the Proctorio Google Chrome extension installed and you’re still seeing the access code, try the following:
- Click on the Google Chrome menu button located in the top right hand corner. It appears as three vertical dots stacked on each other.
- Go to Settings.
- On the left hand side of the tab that just opened, click Extensions.
- Scroll to the bottom of the Extensions window, you should see Proctorio listed. If not, you will have to visit the Proctorio website to get the extension at - get.proctor.io (Just copy and paste that into your browser.)
- If Proctorio is listed, ensure that it is Enabled and that the option "Allow in Incognito" is checked as well.
- Also, make sure it is allowed on All Sites, if that option is available.
- Close out the browser window and return to the exam. You should now be able to go into the exam.
Fix #2: Clear your browser’s cache/cookies/history.
Try clearing your browser’s cache. Instructions on how to clear your cache in Google Chrome is located here: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Once you've cleared your cache, close out of Google Chrome, and then reopen it. Navigate to Moodle and start your exam.
Fix #3: Check for Google Chrome updates
Click on the Google Chrome menu button located in the top right hand corner (three vertical dots) and click Help > About Google Chrome. If an update is available, you will see a download option. Update and then restart Google Chrome.
Fix #4: Are you using a supported device and operating system?
Proctorio requires the following operating systems and environments in order to take exams. If you do not meet these requirements, you will not be able to take exams by Proctorio. Proctorio does not allow the use of virtual machines, proxy connections, or Android or iOS mobile devices.