IET Knowledge Base

When you are first invited to create a message account, you will receive an email from support@signalvine.com with a link to register.  Click the link a...

5 Primary Areas of the Messaging Platform: Messages tab Contacts tab Programs tab Analytics tab Settings (Gear Icon at the Top) Message Tab The Mes...

Notifications Options To stay updated on your Message inbox, you can choose to enable notifications in three ways. Desktop Real time notification of eac...

Sending messages to Groups and Contacts Click New Message at the top right. Messages can be sent to multiple contacts, a whole group or multiple groups. To...

Smart Send schedules a message for a future date/time for contacts who meet the criteria at that future date, even if they don't meet it today! Smart Se...

Deleting from calendar view Start by clicking Message Calendar and selecting the program at the left that contains the message you want to delete. Navigate...

Messages scheduled for a later date can be edited at any time prior to sending.  Accessing a message in calendar view  Start by clicking Message Calend...

1. Under "Contacts" select advanced search under the search bar  2. Click + Add Criteria  3. Select the field you'd like to filt...

The following are the Data Fields for LSUA's Signal Vine platform. customer_id: LSUA Id, example P000000001  academic_year: Most current year...

When creating a search criteria within Singal Vine -- NOTE the following: For field academic_session_list: Good practice would be use the "contain...