IET Knowledge Base

TABLE OF CONTENTS

• What is ProctorU?
• How to Prepare for Your ProctorU Exam?
• Technical Support

What is ProctorU?

ProctorU is a platform that is partnered with your institution to help you take an exam online while ensuring academic integrity is upheld. Using this platform allows you the convenience of testing from home 24/7, 365 days a year.

How to Prepare for Your ProctorU Exam?

Step 1:

Students in courses using the ProctorU (a.k.a ProctorU Live+) will need to schedule an exam. To schedule an exam:

1. Login to Moodle and navigate to the course you need to schedule a ProctorU exam for. 
2. Locate the Access ProctorU Resources link in your course. This link is typically located at the top of the course or near the actual exam. Follow the on-screen instructions to schedule your exam.  
   • If you do not see a link in your course to schedule an exam with ProctorU, follow the instructions at the following link: https://support.proctoru.com/hc/en-us/articles/115011622247-How-do-I-schedule-my-exam-
   • If you do not have an account, it will prompt you to create one. 
   • If you do have an account, you can start scheduling your exam. 
   • You must schedule your exam at least 72 hours in advance.

Step 2:

Next, you will need to download the Guardian Secure Proctoring Browser. This is the secure browser you will use to take your exam. If you want to learn more about the Guardian Browser, click here.

Step 3: 

Test your equipment before exam day and in an environment that is identical to or close to your actual testing location. You can test your equipment here. 

For ProctorU, you need to:

1.    Have a webcam.

2.    Have a photo ID to show the camera.

3.    Be in a quiet room alone (to the greatest extent possible).

4.    Have a good Internet Connection – consider turning off other Internet devices or put them in airplane mode.

5.    Be on a laptop or desktop computer (PC or MAC) – not a phone, tablet, iPad, Chromebook, etc.

Below are helpful articles from ProctorU’s website. We recommend that you carefully review these articles and test your equipment well before your exam. 

• Prepare for An Exam Video
• How do I test my equipment?
• Equipment Requirements
• General Questions About the ProctorU Service

Technical Support

• View ProctorU's test-taker support FAQ page here. 
• Start a live chat by logging into your ProctorU account and clicking the chat icon in the lower right side of your screen. 
• Open a support ticket here. 
• Call (855) 772-8678