TABLE OF CONTENTS
MonitorEDU is a live proctoring service that some instructors at LSUA use to proctor their exams.
Sessions must be scheduled at least 24 hours in advance. Availability is limited. If you miss the scheduling window, you will be placed in the walk-in queue and assisted only after all scheduled appointments have been completed.
General Instructions Before Getting Started
- Navigate to https://monitoredu.com/faq and scroll down to "To Test Your Internet". It is important that you follow the test instructions to ensure your Internet connectivity is acceptable for the actual exam.
- Test your webcam. Plug in your webcam and navigate to https://www.monitoredu.live/practice and click Submit to launch a video and click Start Video Chat. Your browser may prompt you to allow Camera and Microphone. Please allow to proceed. Make sure you can see yourself in the camera and if you can, then you are good and can close the page.
- Set Up Your Mobile
LSUA – Scheduled Exam Instructions
Students enrolled in courses at LSUA who are required to take a proctored exam should schedule their exam appointment with MonitorEDU using the link below:
** Once your email is scheduled, should you need to reschedule, you will need to use the link provided to you in the confirmation email**
The following links below are if you missed the scheduling window
Missed the Scheduling Window? - Then Use this Link to Pay
If you already purchased codes, you must email Candice@monitoredu.com to get new codes and links. You will not be charged additional if she can verify your purchase and that the codes have not been used.
Scheduling Your Exam
Prepaid Codes: If you have been provided with a prepaid code by the university, enter it during scheduling to waive the payment section.
Multiple Exams: Each exam must be scheduled separately.
To take multiple exams back-to-back, select two consecutive time slots and complete the scheduling process for each exam individually.
After Scheduling
Upon submitting your scheduling form, you will receive a confirmation email. This email will include:
Appointment ID: Required for check-in on test day (this replaces the receipt number previously used).
Unique Access Link: To join the proctoring queue (this link is specific to scheduled exams and differs from the standard exam access link).
Important: It is essential to use the correct access link from your confirmation email. Using an incorrect link may result in delays in starting your exam.
Preparing for Exam Day
Review Policies:
Carefully review all MonitorEDU testing policies included in your confirmation email.Testing Environment Setup:
Quiet, private location
Clean desk space
Remove all unauthorized materials
Unplug, power down, and cover any additional monitors and TV’s.
Connecting to Your Exam
At the time of your exam:
Use the link provided in your confirmation email to join the queue.
Enter your Appointment ID when prompted.
You will be guided through the setup process:
Connect your mobile phone, webcam, and screen share.
The proctor will verify your ID and check for authorized materials.
Once correctly set up, the proctor will provide your exam access code.
Phone placement:
Support
If you experience any technical difficulties, please contact MonitorEDU support:
Email: leads@monitoredu.com
Phone/Text: 629-235-7026
NOTE for MAC Users:
If you’re on a mac there are times where you must allow Google Chrome permission by going into system preferences, Privacy and Security, Screen, and System Audio Recording and make sure Google Chrome is allowed. If that doesn’t work, you can open the Google Meet in Safari and it doesn’t require permissions to share the screen.
Once you are connected to a Proctor, the proctor will walk you through the rest of the steps to begin taking your exam.
Visit the following page to watch a video on the MonitorEdu exam process: https://monitoredu.com/faq
For questions and technical support, use MonitorEdu's Live Chat feature at the following link: https://monitoredu.com/live-chat
Here is a video tutorial on how to get setup to take your exam with MonitorEDU.
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Placed in the Queue to Await testing
If you are placed in the queue to test, the following messages will appear at the 1, 10, 20 and 30 minute marks. It is imperative that you remain in the chat/queue. Leaving and rejoining will move your spot further down the testing list.
Here are the sample queue messages you will receive if you have to wait.
1-Minute Message
Thank you for your patience! A proctor will be with you shortly.
To keep your place in line, please:
Stay connected and do not end the chat
Avoid navigating away from this window
Do not start a new chat
Keep this chat open and visible at all times
While you wait, you may receive automated messages. Please take a moment to read and respond to them — this helps keep your chat active and ensures a smoother process.
Thanks again for waiting — we’ll be with you as soon as possible!
10-Minute Message
Please have Google Meet open and ready on your cell phone (your second device). Once the proctor joins the chat, they’ll provide you with a code to enter on your phone.
Tips if you’re signed into a Google account:
Tap the small keyboard icon in the top right corner (next to your initials and the “Search contacts” field)
When the proctor gives you the code, type it in without dashes and tap Join to enter the meeting
20-Minute Message
Just letting you know that you’re still in the queue — a proctor will be with you as soon as possible. Thank you for your continued patience!
30-Minute Message
Thank you for your patience — you're still in the queue. Please continue to wait until the next available proctor joins your chat.
Reminder:
Do not navigate away from this page
Do not end or start a new chat
We appreciate your understanding and will be with you as soon as possible.